These terms and conditions apply exclusively to all deliveries and services within the online shop of KiteWorldWide GmbH (hereinafter referred to as KiteWorldWide) in the version valid at the time of the respective order. Deviating terms and conditions are only valid if they are confirmed by us in writing.

The presentation of goods in the online shop represents a non-binding invitation to order goods. By clicking on the "Buy" button you declare your binding intention to purchase the ordered goods. After receipt of the purchase offer you will receive an automatically generated e-mail confirming that we have received your order. This confirmation of receipt does not constitute an acceptance of your purchase offer. A sales contract for the goods is only concluded if we expressly declare the acceptance of the purchase offer or if we send the goods without prior express declaration of acceptance. The acceptance period within which we can accept your purchase offer is a maximum of 3 working days. The contract can be concluded in German language. The complete text of the contract is not stored by us. You can save it electronically before sending the order by using the print function of your browser.

If possible, you will receive your order in a single shipment. Unless your order contains items that must be packed separately and shipped separately. This does not put you at a disadvantage: We will pay the additional postage and packaging costs. Here you can find all information about the shipping costs for our deliveries: Shipping

For the payment of the goods you can choose between payment by PayPal, credit card, instant bank transfer, depending on the country of delivery. We generally reserve the right to exclude certain payment methods. You can find further information about payment options under: Payment

a) The warranty for defects in the objects of purchase complies with the statutory provisions, in particular §§ 434 et seq. BGB as well as the following regulations.

b) If the customer is a merchant, he/she has the duty to inspect or examine the goods immediately upon receipt and to give written notice of obvious defects without delay (but within six working days at the latest). Hidden defects must be notified within six days of their discovery. This has no effect on limitation periods. The timely dispatch of the notice of defects shall be sufficient to comply with the time limit. It is not sufficient for an agent or representative of the seller to receive the notice of defect. The customer is obliged to state the order number of the respective consignment as well as the reason for the notice of defects. If the customer does not comply with his legal obligation regarding inspection and notification of defects in accordance with § 377 of the German Commercial Code (HGB), there shall be no warranty obligation towards the customer.

c) Insignificant defects are deemed to be customary or technically unavoidable deviations with regard to quality, colouring, size, equipment or design of the goods. The existence of such or other insignificant defects does not entitle the customer to withdraw from the purchase. The burden of proof for proving the materiality of such deviations lies with the customer.

d) The customer's warranty rights shall cease to apply if the customer has modified the goods or caused the defect himself.

e) If the customer is a merchant, warranty claims shall expire one year after receipt of the goods. Excluded from this are intent and claims for damages due to injury to life, body or health or essential contractual obligations. If the customer is a consumer, the statutory limitation periods shall apply.

f) If the object of purchase is second-hand goods, the warranty period is only one year.

Obvious mistakes, typing, printing and calculation errors which we make in the presentation of an offer or in the context of an order confirmation are not binding for us.

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the last goods. In order to exercise your right of revocation, you must inform us (KiteWorldWide GmbH, Neustädter Neuer Weg 6, 20257 Hamburg, Germany, phone number: +49 (0) 40-20 93 45 090 , e-mail address: shop@kiteworldwide.com) by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You may use the attached model cancellation form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal:
In the event of a valid withdrawal, we will refund the payments we have received from you. We will deduct the return shipping costs from the refunded amount. We will use the same payment method for the refund as you used for the original transaction. We may refuse to refund you until we have received the goods or until you have provided proof that you have returned the goods.

You must return the goods to us immediately and in any event no later than 14 days after you receive the goods. This deadline is deemed to have been met if you have sent the goods before the 14-day deadline has expired.

Please only use our returns portal for the return. You will receive a shipping label from us!

The return shipment will be sent to the following address:
Zenfulfillment GmbH 
Sülzenbrücker Str. 7
D-99192 Apfelstädt

You are only liable for loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the type, properties and function of the goods.

Exclusion of the right of withdrawal:
The right of withdrawal does not apply to contracts
- for the delivery of newspapers, magazines