We are sorry that you are not satisfied with the product you purchased from us. Of course, you can make use of your right of withdrawal in this case. We will also be happy to help you with any warranty or guarantee claims.
Please note, if the goods have been used, worn, washed or damaged, the KiteWorldWide Shop is not required to take back or exchange the goods. If items show signs of use, acceptance of the item will not be accepted.
Please note, returns must always be returned in a shipping carton, not just the manufacturer's carton.
The shipping box must have sufficient postage and be returned to the following address.
The average processing time for a return is approx. 4 working days. If everything is correct, we will refund the amount. For refunds of orders with the payment method SOFORT, the amount will be credited to your giro account (please enclose account number and bank code or IBAN with the package!) For orders via Paypal, the corresponding amount will be credited back to your Paypal account.
In case of questions and uncertainties regarding the return, you will be contacted by us via e-mail so that you can comment accordingly.
We make every effort to process all returns as quickly as possible. The average processing time of a return (after receipt of the goods) is approx. 2-7 working days, only then can we refund the outstanding amount. Thank you for your consideration and understanding.